At Indue, we are dedicated to embracing diversity, equity and inclusion in all forms. Guided by our values of "Go Far. Go Together," "Real Heart. Real Action," and "Open Mind. Open Doors," we are committed to fostering a workplace where every individual feels valued, respected, and empowered. We understand that our collective strength lies in our diverse perspectives and experiences, and by working together, we can achieve greater heights and drive impactful change across our communities. Join us and be part of a team that values your unique contributions and is dedicated to creating a positive, inclusive workplace.
We provide a range of technology payment solutions, including market leading financial crime solutions, New Payments Platform, mobile payments and card programs in a B2B market. Visit our website at www.indue.com.au for more information.
What We Offer
- Work-life Balance: Flexible working arrangements, ability to work from home and meeting free Fridays.
- Career development: Learning & Development programs, study assistance, internal movements and secondment opportunities.
- Reward & Recognition: Excellent recognition programs appreciating employee’s contributions, service anniversaries and Annual Awards.
- Culture: Collaborative and inclusive culture, approachable leadership team who provide monthly updates, and regular social celebrations.
- Wellness: Employee Assistance Program, discounted Health Insurance and ability to purchase additional leave.
About the Role
We are looking for a Payment Operations Officer to join our Payment Operations Team.
The Payment Operations Team is responsible for delivering end-to-end transaction processing services for Clients, incorporating Cards, Chequing, Direct Entry, BPAY, NPP, Card Services and support.
Responsibilities for the role include:
- Providing client & customer operational support;
- Exception processing eg dishonours, returns, rejections;
- Completing Investigations eg mistaken payments, traces, recalls;
- Dispute processing for all payment schemes (Visa, ATM, Mastercard, Eftpos, Direct Entry);
- ATM support; and
- Reconciliation of general/banking ledgers and accounts.
This is a fulltime, permanent position located in our South Brisbane office, with the ability to work from home.
About You
You will have experience in financial services, ideally in back-office operations or Branch/teller experience. You also enjoy being part of a dynamic team with a passion for problem solving and service delivery.
If you possess these qualities and most skills listed below, we would like to hear from you:
- Experience or knowledge of general/banking ledger and account reconciliation concepts.
- Knowledge of scheme regulations, requirements, and compliance.
- Experience or understanding in either; cards, cheques, direct entry, BPay or NPP processing.
- Intermediate to high investigative analytical and problem-solving skills.
- High level of accuracy with data entry.
- Ability to work in a busy environment and multitask.
- Intermediate to advanced Excel skills.
Sounds like you?
Use the 'Apply' button to create your profile and submit your Cover Letter and Resume, demonstrating your relevant experience for the role.
No agency enquiries - only direct candidates with full working rights in Australia will be considered. Candidates may be requested to complete a criminal history check and other relevant background checks as part of our recruitment process.
