At Indue, we are dedicated to embracing diversity, equity and inclusion in all forms. Guided by our values of "Go Far. Go Together," "Real Heart. Real Action," and "Open Mind. Open Doors," we are committed to fostering a workplace where every individual feels valued, respected, and empowered. We understand that our collective strength lies in our diverse perspectives and experiences, and by working together, we can achieve greater heights and drive impactful change across our communities. Join us and be part of a team that values your unique contributions and is dedicated to creating a positive, inclusive workplace.
We provide a range of technology payment solutions, including market leading financial crime solutions, New Payments Platform, mobile payments and card programs in a B2B market. Visit our website at www.indue.com.au for more information.
What We Offer
Work-life Balance: Flexible working arrangements, ability to work from home and meeting free Fridays.
Career development: Learning & Development programs, study assistance, internal movements and secondment opportunities.
Reward & Recognition: Excellent recognition programs appreciating employee’s contributions, service anniversaries and Annual Awards.
Culture: Collaborative and inclusive culture, approachable leadership team who provide monthly updates, and regular social celebrations.
Wellness: Employee Assistance Program, discounted Health Insurance and ability to purchase additional leave.
Job Description
About the Role
Responsibilities for the role include:
Assess daily automated and manual AML/CTF alerts thoroughly and escalate as needed, ensuring timely compliance with internal and external SLAs.
Act as the primary point of contact for clients’ operations teams, responding to day-to-day queries, resolving issues promptly, and escalating when appropriate.
Support officers in day-to-day operational tasks to ensure smooth workflow and adherence to strong governance standards.
Conduct peer reviews of investigations and regulatory reports to ensure accuracy and compliance with regulatory requirements.
Conduct quality assurance on officers’ tasks and provide feedback, coaching, and training directly to team members to support continuous improvement.
About You
You will have all or majority of the following skills and attributes:
3+ years experience working within an AML/CTF Operations Team (1st Line) team.
Knowledge and experience of a reporting entities AUSTRAC compliance requirements.
Strong understanding and knowledge of the banking and finance industry.
Strong understanding of AML & CTF legislation and transaction monitoring practices.
Demonstrated understanding of customer service principles and ability to deliver excellent customer service.
Experience in mentoring and coaching teams and the ability and willingness to work as a productive team member.
Sounds like you?
Use the 'Apply' button to create your profile and submit your Cover Letter and Resume, demonstrating your relevant experience for the role.
No agency enquiries - only direct candidates with full working rights in Australia will be considered. Candidates may be requested to complete a criminal history check and other relevant background checks as part of our recruitment process.
